FREQUENTLY ASKED QUESTIONS
What is the Your Mile Challenge?
The Your Mile Challenge is also known as a virtual race or running event. It is a great motivational challenge to help you reach your personal goals or targets.
You choose the distance and you have the whole month to complete the challenge. But don't leave it too late to start or you will find that you have a lot to do in a short space of days. We don't want that, we want you to complete the challenge.
Go at your own pace, walk, run, jog - outside on the treadmill, we dont mind. All we ask is that you track your miles so that you can upload it as evidence at the end of the challenge.
How do I sign up?
On the shop page, select the challenge that you wish to complete. We only offer monthly challenges at the moment, but do look out for one off challenges such as 10km or 10 miles. Our plan is to introduce these as we grow.
Once you have chosen your challenge, you will be taken to an order page where you can select your distance. Once selected, add to cart and the proceed to checkout.
What is challenge or race evidence? How and when do I submit it?
Challenge or Race evidence is a total of your miles completed. It is best to use a GPS tracker such as a watch, an app on your phone, or similar such as Strava or Runkeeper.
You should be able to find the monthly totals within your chosen tracker. If you are having trouble, get in touch and we will try to help out.
If you are on a treadmill, please take a photo of the screen showing your distance covered at the end of your run.
At the end of the month, you will receive an email with a link to a form to complete and upload your evidence. If you missed the email or think you did not receive it, get in touch and we will help you out.
When will I get my medal?
Medals are posted out approx 3 days after the challenge has ended and on verification of your evidence. We normally send them out once a week but sometimes twice.
Your medal will be delivered to the address that you registered with at the time of sign up. We will confirm this on the evidence form.
Postage to all UK addresses are included. Postage costs for the rest of the world is £5.00
Are refunds available?
We do have a strict no refund policy. On entering you are accepting that no refund will be given. But we also know that there sometimes are circumstances that stop you from completing the challenge within the month. If this happens let us know and, you may be able to defer the challenge to the following month.